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How To Troubleshoot JobTraQ Software’s Scheduling Service

JobTraQ task manager software uses a scheduling service to run a number of backend services for JobTraQ. There are times when the scheduling service is not running or stops. The purpose of this article is to describe some of the side effects of when the service is not running and what to do when that […] Read More

How To Clear the Cache in Internet Browsers on Mac

Chrome Click on the Chrome menu  on the browser toolbar Select Tools. Click Clear Browsing Data In the dialog that appears, select the checkboxes for the types of information that you want to remove. But be sure to include Empty the cache. Use the menu at the top to select the amount of data that […] Read More

How To Reenable the JobTraQ Sync Add-in for Outlook if it is Disabled

Microsoft Outlook occasionally disables the JobTraQ Add-in because of an Outlook crash or a "safe mode" operation. If this happens, follow these steps to re-enable it. Read More

Problem: IIS on Windows Server 2008 returns an ASP.NET error for all pages in JobTraQ X6.2.0 and later

If you are running JobTraQ X6.2.0 or later and the server operating system is Windows Server 2008, you may receive this ASP.NET error: The configuration section ‘system.web.extensions’ cannot be read because it is missing a section declaration. This is a known Microsoft issue in .NET 4.0 when running on IIS 7.0. .NET 4.0 is required […] Read More

Problem & Solution: Your Database Server Unable To Find Default Backup Directory

At the start of each JobTraQ software upgrade, the upgrade tool creates a backup of your JobTraQ database in the database server’s default backup directory. If you receive this error it means that the backup directory you have configured for your database server does not exist. If you get this error message, the first thing […] Read More

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