Jim Collins writes in Good to Great that “good is the enemy of great” – an important lesson for any business seeking to remain competitive and relevant. Years before, however, Aristotle, Confucius and Voltaire proclaimed that “perfect is the enemy of good” which captures the challenge faced by many organizations when they attempt to deploy an enterprise-wide business process management (BPM) solution. Driven by multiple factors including the complexity created by the evaluation and selection of methodologies, implementation of business process standards, and tool selection it can easily take a year or more before a working system is in place and it can be difficult to determine whether the expected benefits are being realized when a production system is fully operational. With this in mind it is important to take a step back and ask why firms even consider BPM in the first place. This task management software whitepaper offers insight along with some helpful ideas for understanding the expected benefits and ROI.