The Role of Process in Emergency Management and Disaster Response

Hurricane Harvey tests lessons learned from Sandy & Katrina With cities deluged and under water in Texas, as Hurricane Harvey peters out on land, local and federal emergency response teams are being tested to their limits. With finite resources, and racing against time to save lives, citizens and emergency professionals must grapple with the basics of survival, and in this ‘process’ has a very important role. I recall as a young soldier in the Eighties, being sent on an emergency relief operation after a hurricane hit the Caribbean. I was personally shocked to find many, if not most, of the... Read More »

2017 JobTraQ Conference Agenda

Agenda for the 2017 JobTraQ Customer Conference The 2017 JobTraQ Customer Conference will held at the beautiful Grandover Hotel in Greensboro, North Carolina. The conference will start on October 30, 2017 and continue through November 1, 2017. This is a valuable opportunity to learn best practices from other JobTraQ customers, maximize your use of JobTraQ’s Lean BPM capabilities, and see what is coming next for the JobTraQ product. Attendees will also have extensive access to the JobTraQ Development, Support, and Professional Services teams and company leadership. Day 1 – October 30 9:00 AM Welcome and Intro 9:30 AM X7.3-X7.5 Features... Read More »

Transform or Die: 30% of Fortune 500 Will Not Exist in 10 Years

CMOs are ideally placed to transform into CGOs as they control the digital levers, but need to be Quants as much as Creatives Tom Siebel is CEO of C3 IoT, a former Oracle executive who subsequently moved on, created a business and made his money by selling one of his companies back to Oracle. Now he leads an IoT platform, and he caught my eye because I was flipping through Fox Business and saw the captions “Artificial Intelligence”. And “AI Dominating the Future”. Curiosity peeked, I watched the clip and listened to what Siebel had to say. Fox and cable... Read More »

Major Marketing Automation Player’s Domain Renewal Failure is Blamed on Human & Process Error

Marketo is a marketing automation platform which in late July had to apologize to customers over downtime. Downtime was caused because users could not log in to their accounts due to the main domain, Marketo.com had not been renewed. The primary domain is used for users to login to the automation platform, however a number of ancillary domains and services were also adversely impacted too as a follow-on effect. Marketo CEO, Steve Lucas cited “human and process error” as the primary culprit while hordes of frustrated users took to Social Media to vent, while the company pointed fingers at the... Read More »

Digital Transformation Myth Busting

Aligning Technology & Enterprise Architecture with Business Vision Working with companies in the mid and enterprise spaces, there are three major common themes that are continuously repeated: Internet of Things (IoT), Big Data, and Digital Transformation. Underlining this ‘Big Three” are the issues of security, application/usability, and how do we build an enterprise architecture which can deliver on the promises and opportunities created from them? Digital Transformation is rightly viewed as the essential, strategic prerequisite for how organizations will grow and perform in the future. How transformation strategy is implemented, managed, and used will determine future success. What is clear... Read More »

Accelerate Digital Transformation & Innovation Through Lean BPM

Beating the “Innovation Dilemma” and treating Digital Transformation as a starting point. Innovation is crucial to business performance and success, and Digital Transformation is the precursor to creating the environment within which innovators can thrive. The key point here is that transforming organizations into digital ones is a major challenge, and probably the biggest business challenge for the majority of them, however Digital Transformation is just the starting point and not an end goal. Digital Transformation is a prerequisite for future business success because it opens the door to innovation and the ability to break the mold into which so... Read More »

Announcing the 2017 JobTraQ Customer Conference

Swift Software is excited to announce the JobTraQ Customer Conference 2017, to be held at the beautiful Grandover Hotel in Greensboro, North Carolina. The conference will start on October 30, 2017 and continue through November 1, 2017. This is a valuable opportunity to learn best practices from other JobTraQ customers, maximize your use of JobTraQ's Lean BPM capabilities, and see what is coming next for the JobTraQ product. During the Conference you will also have extensive access to the JobTraQ Development, Support, and Professional Services teams and company leadership. Read More »

Business Decision Management (BDM) and BPM’s Innovation Intersection

Removing Subjectivity, Capturing Creativity, and Injecting Data & Facts into Business Decision Making We talk a lot about process management and optimization, and while enterprises and a sizeable chunk of mid-range companies understand BPM as a bedrock for digital transformation, there is a glaring gap in implementation. However, it is not simply lack of implementation or adoption of BPM that will hold an organization back, but the lack of an ability to standardize business decision making. Business Decision Management (BDM) seeks to deliver this standardization, providing decision making with a set of processes whose objective is to deliver consistency, and... Read More »

JobTraQ X7.4 Release Announcement

Over the last several months we asked many JobTraQ administrators for feedback about how they use JobTraQ. We’ve learned a lot and planned many exciting changes for the next few releases. In this release we decided to help our administrators and power users by building some of the features that they requested most often. We added time savers like contact batch edit and batch delete, as well as new capabilities such as contact modification in workflow. These features will make it easier for JobTraQ administrators and power users to maintain their system and extend it to new parts of their business. Read More »

Applying Lean through Workflow Automation and Emergent Design

Large scale workflow automation deployments do pose significant challenges, leading to delay or abandonment of the strategy, but there is a viable alternative using Lean BPM’s Emergent Design Approach Workflow automation delivers significant business benefits, and it is not difficult to see these reflected in the bottom-line numbers, but there are challenges to implementation. The push for workflow automation has traditionally been coming from the vendor side, but increasingly we are seeing customers taking the lead and seeking to deliver innovative solutions for work management. A significant barrier to deployment of a workflow solution is time and cost, however where... Read More »


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